Getting Started¶
Kadenio is a browser-based system for running an independent bicycle shop. It covers the repair workshop, customer and bike records, products and stock, the point of sale (POS), loyalty and rewards, customer emails and reports. Each shop's data is private and never visible to other shops.
This version is built for shops in Denmark: prices are in Danish kroner (DKK), the app is available in English and Danish, and each shop has one location.
Pick your path¶
| I am… | Start here | Then |
|---|---|---|
| A shop owner opening Kadenio for the first time | First sign-in below | Shop owner procedures, User guide |
| Shop staff (manager or team member) | Roles and permissions | POS checkout, Workshop, Counter staff procedures |
| A workshop technician | Workshop | Workshop technician procedures |
How a shop gets onto Kadenio¶
There is no public sign-up. Your Kadenio account manager sets up your shop for you:
sequenceDiagram
participant AM as Kadenio account manager
participant Own as Shop owner
participant V as Kadenio
AM-->>Own: Sign-in email and<br/>one-time temporary password
Own->>V: Sign in
V-->>Own: Change your<br/>temporary password
Own->>V: Set a new password
Own->>V: Set up the shop: products,<br/>customers and staff
- Your Kadenio account manager sets up your shop and sends the owner a one-time temporary password. The shop starts with a 14-day trial, with every feature available.
- You receive your sign-in email and the temporary password.
- The first time you sign in, Kadenio asks you to Change your temporary password. You cannot use the shop until you have done so.
- Before the trial ends, contact Kadenio to activate your subscription.
First sign-in (shop owner)¶
- Open the Kadenio web address you were given and sign in with your email and temporary password.
- On Change your temporary password, enter the Temporary password, a New password and Confirm new password, then select Change password. The new password must have at least 8 characters, including at least one letter and one number.
- You see "Password changed. Welcome to your shop." A banner shows how many days are left of your trial, for example "14 days left in your trial for full features".
Recommended setup order¶
| Step | Where | Why |
|---|---|---|
| 1 | Settings → General → Shop profile | Your shop name, address, phone and logo appear on receipts and emails |
| 2 | Settings → General → Tax & VAT | The VAT rate used at checkout |
| 3 | Settings → General → Regional settings | The language used in your shop |
| 4 | Settings → POS | Which payment methods are active, and whether to block sales of items that are out of stock |
| 5 | Products & services | Create categories, brands, products, services and bikes |
| 6 | Inventory | Receive your opening stock and register bikes by frame number |
| 7 | Customers & bikes | Add your customers and their bikes |
| 8 | Loyalty and Rewards (optional) | Points, tiers, vouchers and gift cards |
| 9 | Staff | Create accounts for your team |
VAT
New shops start with a VAT rate of 0 %. Set your rate under Settings → General → Tax & VAT and check the setup with your accountant before you take real payments.
A day in the shop¶
flowchart TB
subgraph REP [Repair]
A([Customer arrives<br/>with a bike]) --> B[Workshop:<br/>new repair ticket] --> C[Diagnosing → approval<br/>→ in progress] --> D[Ready for pickup] --> E[POS: open the ticket,<br/>take payment]
end
subgraph SALE [Walk-in sale]
G([Customer buys<br/>over the counter]) --> H[POS: add products,<br/>choose customer, pay]
end
E --> F([Ticket collected])
E --> I[(Stock goes down,<br/>points are earned)]
H --> I
I --> J[End of day<br/>and reports]
- Workshop: see Workshop.
- Selling: see POS checkout. Every sale needs a customer, and stock goes down only when the payment is confirmed.
- Closing the day: see End of day and Reports and exports.
Concepts in one minute¶
| Term | Meaning |
|---|---|
| Organization | Your shop's account in Kadenio. Nothing is shared between shops. |
| Repair ticket | A workshop job for one customer's bike. It moves through fixed steps from Received to Collected. |
| Sale | A transaction at the POS. It is Unpaid until the payment is confirmed, then Paid. An unpaid sale can be voided; a paid sale can be refunded. |
| Trial | The first 14 days, with every feature available. |
More terms are in the Glossary.
Getting help¶
- FAQ
- Troubleshooting
- Support in the app's sidebar
