Glossary

Words used in Kadenio and in these pages. Danish equivalents are in the Danish version of this page.

Term	Meaning
Activity log	The shop's log of important changes (settings, ownership, profile), found in Settings.
Adjustment	A stock change that adds or removes a known difference, for example damaged goods, always with a reason.
Approved	Repair stage: the customer has agreed to the estimate.
Archive	Hide a product, customer or user from everyday lists without deleting it.
Bike / bicycle	A customer's own bicycle (under Customers & bikes) or a bicycle you sell from stock (under Products & services).
Branch Manager	A staff role meant for managing a location. Kadenio currently works with one location per shop. When you choose a role, it is listed as Shop manager (Assigned shop access).
Collected	Final repair stage: the bike has been handed back to the customer.
Count	A stock change that sets the quantity to what you physically counted. Kadenio records the difference.
CRM	The Customer relationships screen: customer key figures, service follow-ups and one-time offers.
Customer	A person you sell to or repair for. Every sale must have one.
Diagnosing	Repair stage: the mechanic inspects the bike and prepares an estimate.
End of day	Screen showing the day's total sales and number of sales.
Frame number	The number stamped on a bike's frame, used to identify it.
Gift card	Prepaid value sold at the till and spent on later purchases, in full or in part.
In progress	Repair stage: the mechanic is doing the approved work.
Loyalty points	Points customers earn automatically when they pay, and can spend at the till.
Marketing consent	A customer's permission to receive promotional offers. Separate from service emails, which don't need it.
Manager	Staff role that helps run the shop and its team, within what the owner allows.
Offer template	A ready-made offer email design from Kadenio in CRM. You write the title and text; the layout and unsubscribe link stay the same.
Organization	Your shop's account in Kadenio.
Owner	The person responsible for the shop account. Has full access. Each shop has exactly one.
Package / plan	What your subscription includes, shown under Settings → Subscription.
Payment receipt	The receipt for a paid sale. Printed from the till and emailed to the customer automatically.
POS	Point of sale, the till. The Checkout screen.
Ready for pickup	Repair stage: the work is done. Take payment before handing the bike over.
Receipt (stock)	Recording goods that have arrived into stock.
Received	First repair stage: the bike has been checked in.
Refund	Giving money back on a paid sale. Stock, points and gift-card balances are reversed. A reason is required.
Repair receipt	A compact printout of an approved repair: the approved work, prices and estimated total.
Repair ticket	The record of one repair job for one customer's bike.
Serial number	A manufacturer's number on a bike or part, used to identify it.
Service reminder	An email reminding a customer that their bike is due for a service.
SKU	Your own item number for a product.
Split payment	Paying one sale in up to four parts, for example gift card plus card.
Stock	How many of each product you have.
Team Member	Staff role that works within the access the owner gives.
Temporary password	A one-time password for a new account, which must be changed at first sign-in.
Tier	A loyalty level, such as Silver or Gold, reached by spending.
Trial	The first 14 days of a new shop, with all features available.
Unpaid sale	A sale created when you select Pay but not yet confirmed. Confirm or void it.
VAT (moms)	Danish sales tax, 25 %.
Void	Cancel a sale that hasn't been paid yet. A reason is recorded.
Voucher	A discount code with its own rules: amount or percentage, minimum spend, dates, how many times it can be used.
Waiting for approval	Repair stage: the estimate is ready and you're waiting for the customer to agree.