Organization and subscription¶
In Kadenio, each shop is one organization: the shop's own account, holding its name, contact details, currency, time zone, language and subscription. Your Kadenio account manager sets up your shop, and it starts with a 14-day trial with all features. There is no online payment in the app: contact Kadenio to activate your subscription. This page explains the Shop profile screen, the trial, and what the owner can and cannot change.
Who can use this¶
| Task | Who |
|---|---|
| Open Shop profile in the sidebar | Owner |
| Change the shop's details | Owner, in Settings → General → Shop profile |
| See the trial banner | Everyone in a shop that is on trial (on computers and tablets) |
| Activate or change the subscription | Contact Kadenio |
Before you start¶
- Your shop has been set up by your Kadenio account manager, and you have signed in as the owner.
Key concepts¶
| Concept | Meaning |
|---|---|
| Shop status | Whether the shop is active. Staff can only sign in while the shop is Active. |
| Subscription status | Trial, Active, Payment past due, Cancelled or Expired. |
| Payment status | Whether your subscription has been paid, for example Paid. |
| Trial | 14 days from the day the shop was created. All features are available during the trial. |
| Package | What your subscription includes: dashboard, customers and bikes, products, stock, workshop, POS, notifications, loyalty and rewards, reports and staff management, with no limits on staff, customers, products or repairs. |
How to review your shop¶
- Select Shop profile in the sidebar, or select Select subscription in the trial banner.
- On the Overview tab: Shop details ("The identity and contact details for this shop.") with Shop name, Owner, Contact email and Timezone; Current plan with View plan; and Shop health.
- On the Plan tab: Plan details with Assigned plan, Shop status and Payment status.
- Select Open shop settings to change the details.
How to check your trial¶
- While your shop is on trial, the header shows how many days are left ("days left in your trial for full features") and Select subscription.
- Settings → Subscription shows Package, Status and Trial ("{n} days remaining"). All features are available during the trial.
How to activate your subscription¶
You cannot pay or activate the subscription in the app. Contact Kadenio before your trial ends. Once your subscription is active, its status shows Active and the trial banner disappears.
How to transfer ownership¶
See Settings → Access.
Rules to know¶
- The trial always lasts 14 days from the day the shop was created.
- Only the owner can change the shop's details, and only in Settings.
What happens next¶
- Changes to the shop's details are listed in Settings → General → Activity.
- Once your subscription is active, the trial banner disappears.
- If the shop is not active, staff cannot sign in. Contact Kadenio.
Not available in this version¶
- Paying for the subscription in the app.
- Changing the subscription in the app. Contact Kadenio instead.
Common questions / problems¶
| Symptom | Cause | What to do |
|---|---|---|
| "Organization suspended." or "Organization inactive." when signing in | The shop is not active | Contact Kadenio |
| The trial banner shows 0 days | The trial has ended | Contact Kadenio to activate your subscription |
| Managers or staff cannot open Select subscription | Only the owner can open Shop profile | Ask the owner |
